Let’s Connect!
© 2026 internauts™
Let’s Connect!
© 2026 internauts™
Public sector websites, built for public trust
We are internauts
Your community comes to public websites to understand services, find answers, and know what to do next.
We help public agencies organize complex information into clear, accessible digital paths that are easier for the public to use and easier for internal teams to maintain.
Your community comes to public websites to understand services, find answers, and know what to do next.
We help public agencies organize complex information into clear, accessible digital paths that are easier for the public to use and easier for internal teams to maintain.
When a public website is hard to understand, the burden does not disappear
It becomes calls, emails, abandoned forms, staff interruptions, complaints, corrections, and lost trust. We design to reduce that burden before it turns into more work for everyone.
Public access should not feel like homework
That is where the public trust gets thin.
Best practices help you pass
Concierge Design moves people
Compliance is not comprehension
A website can meet accessibility requirements and still be hard to use.
Compliance helps people access the page. Comprehension helps them understand what to do next.
We look beyond whether someone can technically reach content. We look at whether they can understand it, trust it, and complete the task they came to do.
What we review
Navigation clarity
Task flow and next steps
Content density
Plain language
Mobile behavior
PDF and form dependency
Where people hesitate, give up, or call
Where public websites usually break
Need help
Person arrives with a real task
Stress / Urgency
Search site
They try the menu or search
Unclear labels
Find departments
Agency structure appears
Internal logic
Too much text
Instructions are dense
Stress / Urgency
Read PDF
Critical information hidden in files
PDF dependency
Find form
They guess what applies
No clear next step
Submit or call
Staff gets the fallout
Support load
Deliverables & Outcomes
The best public websites reduce confusion on both sides of the screen.
Easier for the public. Easier for your team.
Clearer service paths
People know where to start and what to do next.
Cleaner content structure
People don’t arrive as perfect users.
Accessibility-aware design
Built with WCAG and real comprehension in mind.
CMS-ready page systems
Templates and structures staff can maintain.
PDF and form planning
Reduce the junk drawer effect before launch.
Training and documentation
No “good luck, everyone” handoff. Barbaric.
RFP-ready support
Strategy, design, content, accessibility, and handoff
Website redesigns
Information architecture, UX/UI, page templates, CMS planning, accessibility-aware design, QA, and launch support.
IA
UX/UI
CMS
Public communication systems
Messaging, service explanations, visual systems, campaign materials, bilingual content support, and public-facing standards.
Messaging
Branding
Campaigns
Train and handoff
Documentation, CMS training, content guidance, team walkthroughs, and post-launch support that people can actually use.
Trainnig
Docs
Governance
Content and document migration
Inventories, restructuring, PDF planning, HTML conversion guidance, forms, reports, archives, and CMS-ready content models.
PDFs
Forms
Migration
Accessibility + Neurodigital™ audits
WCAG-aligned recommendations, cognitive friction reviews, plain-language guidance, task flow, and content clarity.
PDF's
Forms
Migration
Project structure
Clear scopes, review-ready deliverables, stakeholder coordination, timelines, and practical decisions your team can defend.
Scope
RFP
QA
Website redesigns
Information architecture, UX/UI, page templates, CMS planning, accessibility-aware design, QA, and launch support.
IA
UX/UI
CMS
Content and document migration
Inventories, restructuring, PDF planning, HTML conversion guidance, forms, reports, archives, and CMS-ready content models.
PDFs
Forms
Migration
Public communication systems
Messaging, service explanations, visual systems, campaign materials, bilingual content support, and public-facing standards.
Messaging
Branding
Campaigns
Accessibility + Neurodigital™ audits
WCAG-aligned recommendations, cognitive friction reviews, plain-language guidance, task flow, and content clarity.
PDF's
Forms
Migration
Train and handoff
Documentation, CMS training, content guidance, team walkthroughs, and post-launch support that people can actually use.
Trainnig
Docs
Governance
Project structure
Clear scopes, review-ready deliverables, stakeholder coordination, timelines, and practical decisions your team can defend.
Scope
RFP
QA
Accessibility, compliance, and governance without the usual fog
Public trust depends on more than good intentions. It depends on experiences that are clear, inclusive, and built to hold up in the real world.
We help teams create digital services with accessibility in mind, support governance and compliance needs, and deliver work with the structure and transparency public-sector projects require.
Accessibility-aware design and content decisions
Support for ADA and WCAG-aligned workflows
Structured handoff and documentation
Collaboration that works across internal and external teams
How we work
Built for the way public projects actually work
Multiple stakeholders. Procurement requirements. Accessibility expectations. Existing vendors. Legacy content. Approval cycles. Limited internal capacity. Public accountability. We plan for that from the beginning.
Clarify + Map
01
Design + Build + QA
02
Train + Support
03
Designing with manners
is more than style
It's how to do business
Experience that supports public trust
Internauts is led by FJ Abrahams, a creative director with 25 years of experience across London, Latin America, and the U.S.
He founded Internauts to bring hospitality, brain science, consumer psychology, accessibility, and ethics into public-facing digital work.
We design public-sector websites as service environments, not marketing pages. That means clearer content, calmer paths, better structure, and a digital experience people can understand without having to work so hard.
UX/UI Redesign, Content & Frontend Optimization.
Not a design style,
but a business strategy.
Performance Boost:
Engagement +48%
Bounce rate -23%
Conversion Rate Improvement:
4.2% → 14.9%
“Thanks to the redesign, we've seen a steady 60% increase in conversion.”
Lisa M. VP Marketing
100
Pagespeed score
We prioritize performance without sacrificing visual appeal or functionality.
+30%
Quarterly visits
+1k
Dec
+1.3k
Jan
+1.1k
Feb
+1.5k
Mar
+2.3k
Apr
+12.9k
Jun
UX/UI Redesign, Content & Frontend Optimization.
Not a design style,
but a business strategy.
Performance Boost:
Engagement +48%
Bounce rate -23%
Conversion Rate Improvement:
4.2% → 14.9%
“Thanks to the redesign, we've seen a steady 60% increase in conversion.”
Lisa M. VP Marketing
100
Pagespeed score
We prioritize performance without sacrificing visual appeal or functionality.
+30%
Quarterly visits
+1k
Dec
+1.3k
Jan
+1.1k
Feb
+1.5k
Mar
+2.3k
Apr
+12.9k
Jun
Newest trends
and insights from our team.
Stay informed about our latest projects, trends, and industry insights.
internauts
What’s new
in digital?
What’s new
in digital?
Public-sector websites Built for
public trust
We are internauts
Your community comes to public websites to understand services, find answers, and know what to do next.
We help public agencies organize complex information into clear, accessible digital paths that are easier for the public to use and easier for internal teams to maintain.
When a public website is hard to understand, the burden does not disappear
It becomes calls, emails, abandoned forms, staff interruptions, complaints, corrections, and lost trust. We design to reduce that burden before it turns into more work for everyone.
Public access should not feel like homework
That is where the public trust gets thin.
Best practices help you pass
Concierge Design moves people
Compliance is not comprehension
A website can meet accessibility requirements and still be hard to use.
Compliance helps people access the page. Comprehension helps them understand what to do next.
We look beyond whether someone can technically reach content. We look at whether they can understand it, trust it, and complete the task they came to do.
What we review
Navigation clarity
Task flow and next steps
Content density
Plain language
Mobile behavior
PDF and form dependency
Where people hesitate, give up, or call
Where public websites usually break
Need help
Person arrives with a real task
Stress / Urgency
Search site
They try the menu or search
Unclear labels
Find departments
Agency structure appears
Internal logic
Too much text
Instructions are dense
Stress / Urgency
Read PDF
Critical information hidden in files
PDF dependency
Find form
They guess what applies
No clear next step
Submit or call
Staff gets the fallout
Support load
Deliverables & Outcomes
The best public websites reduce confusion on both sides of the screen.
Easier for the public. Easier for your team.
Clearer service paths
People know where to start and what to do next.
Cleaner content structure
People don’t arrive as perfect users.
Accessibility-aware design
Built with WCAG and real comprehension in mind.
CMS-ready page systems
Templates and structures staff can maintain.
PDF and form planning
Reduce the junk drawer effect before launch.
Training and documentation
No “good luck, everyone” handoff. Barbaric.
RFP-ready support
Strategy, design, content, accessibility, and handoff
Website redesigns
Information architecture, UX/UI, page templates, CMS planning, accessibility-aware design, QA, and launch support.
IA
UX/UI
CMS
Content and document migration
Inventories, restructuring, PDF planning, HTML conversion guidance, forms, reports, archives, and CMS-ready content models.
PDFs
Forms
Migration
Public communication systems
Messaging, service explanations, visual systems, campaign materials, bilingual content support, and public-facing standards.
Messaging
Branding
Campaigns
Accessibility + Neurodigital™ audits
WCAG-aligned recommendations, cognitive friction reviews, plain-language guidance, task flow, and content clarity.
PDF's
Forms
Migration
Train and handoff
Documentation, CMS training, content guidance, team walkthroughs, and post-launch support that people can actually use.
Trainnig
Docs
Governance
Project structure
Clear scopes, review-ready deliverables, stakeholder coordination, timelines, and practical decisions your team can defend.
Scope
RFP
QA
Accessibility, compliance, and governance without the usual fog
Public trust depends on more than good intentions. It depends on experiences that are clear, inclusive, and built to hold up in the real world.
We help teams create digital services with accessibility in mind, support governance and compliance needs, and deliver work with the structure and transparency public-sector projects require.
Accessibility-aware design and content decisions
Support for ADA and WCAG-aligned workflows
Structured handoff and documentation
Collaboration that works across internal and external teams
How we work
Built for the way public projects actually work
Multiple stakeholders. Procurement requirements. Accessibility expectations. Existing vendors. Legacy content. Approval cycles. Limited internal capacity. Public accountability. We plan for that from the beginning.
Clarify + Map
01
Design + Build + QA
02
Train + Support
03
Designing with manners
is more than style
It's how to do better business
Experience that supports public trust
Internauts is led by FJ Abrahams, a creative director with 25 years of experience across London, Latin America, and the U.S.
He founded Internauts to bring hospitality, brain science, consumer psychology, accessibility, and ethics into public-facing digital work.
We design public-sector websites as service environments, not marketing pages. That means clearer content, calmer paths, better structure, and a digital experience people can understand without having to work so hard.
UX/UI Redesign, Content & Frontend Optimization.
Neurodigital design
is like detoxing
your website
Not a design style,
but a business strategy.
Newest trends
and insights from our team.
Stay informed about our latest projects, trends, and industry insights.
internauts
What’s new
in digital?